You know what it feels like when you deliver an awesome portrait to a family and it doesn’t get quite the reaction you had hoped? Yeah, pretty bad, which is why I think it’s important we address this issue right up front.
Since starting Photillustrator 3+ years ago and delivering 60+ really awesome family portraits, I never really knew what it was like to have a client not completely over-the-moon about their portrait. That is until now.
Check out this email I received a couple of days after my client’s BIG Reveal.
“Thank you. Full disclosure: everyone at the reveal morning loved how all the boys turned out but agreed that neither of the girls’ personalities came through. (Color me blue) My brother: You look spaced out and 10 pounds heavier. (Laugh-Weep) Note to self: burn entire ensemble in portrait. Immediately I thought that the little one’s B-I-G personality is nowhere to be seen. She looks timid and scared. Sigh, deep sigh, deepest of sighs. Hoping our feelings about it shift over time. Thank you to you and Taren.”
My number one goal is for families to always love their portraits, so you can imagine how I felt when I received this email from a less than satisfied client.
Have you ever had a dissatisfied client? How would you handle this situation if it were you? What steps would you take to avoid ever having this problem again?
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